Support organisation

Welcome

This is the dedicated area for training and resources for support organisations who are working with innovators on the NHS Innovation Service. You will find useful information about the Service such as:

  • Training materials
  • Helpful slide decks
  • Materials to support with communications

You can navigate around by either clicking on the headings in the left-hand side bar, or by using the page navigation arrows at the bottom of each page.

If you experience any technical issues whilst using the Service, email support@innovation.nhs.uk with the details.

When to use each feature

Tasks Messages Support summary update Support status change
  • The request relates directly to a section of the innovation record
  • You want to be notified when the section has been updated
  • You have a general message for the innovator
  • You do not mind other support organisations seeing the message
  • You want to be notified when the innovator replies
  • Innovators can reply to a message thread if their innovation is 'closed'. Participants in the thread will be notified
  • There is a key update on the innovation. For example, the innovation has moved to the next 'stage', a piece of work has started, a key meeting has happened
  • These updates are useful for anyone to see at a glance what has happened to the innovation
  • Support has started or ended
  • Support cannot start or (rarely) cannot continue until something has changed

Useful resources

Roles and organisational structures (units)

Information on QAs and As roles, the workflow, and example structures

Roles and organisational structures (units) (PPTX only, 12.3 MB)

Champions and senior sponsors responsibilities

Overview of the responsibilities of champions and senior sponsors

Champions and senior sponsors responsibilities (PPTX only, 611.4 KB)