Accessibility statement for the NHS Innovation Service

This accessibility statement applies to

This website is run by NHS England on behalf of the Accelerated Access Collaborative. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • browse the information pages of the site even if Javascript is switched off

We have made the website text as simple as possible to understand, using plain English wherever possible.

Some of our content is technical, and contains specialist terms and language. In some instances we have not been able to simplify the wording without changing the meaning of the text.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully accessible. However there are some things you should know when using the site:

  • Creating an account and using the dashboard require Javascript to be turned on
  • The feedback widget is from a third-party provider (Hotjar) and is not accessible through keyboard-only navigation. Instead, you can give feedback by emailing

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

The tool we use to collect feedback is not fully accessible as it adds some unnecessary buttons to the interface. This tool is from a third party provider (Hotjar) and is exempt from the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 4 July 2023. It was last reviewed on 4 July 2023.

This website was last tested on 27 June 2023. The test was carried out by the Digital Accessibility Centre.

Details of the testing approach can be found in our Certificate of Accreditation.