Support organisation - Frequently asked questions

The champion(s) of your organisation can request new accounts by emailing support@innovation.nhs.uk with the following details:

• Name of your organisation and unit as it appears on the service
• Type of account that you need on the service (needs assessor, qualifying accessor, accessor)
• Email address (this is the email address that will be used to create the account)

The support desk will create the new account and will confirm with the champion(s) when it has been created. The new user will be sent details on how to access their new account.

Notify your organisation's champion(s) that you will be leaving your role, and what date you need your account locking. They will notify the support desk and can re-assign any innovations you are currently supporting.

You can email nhsinnovationservice@innovation.nhs.uk to find out who the champion(s) are within your organisation.

The needs assessment is created by the Needs Assessment Team. It provides an overview of the innovation, its support needs, and which support organisations they think can provide this support. It is useful to read the needs assessment to understand how you might be able to support the innovation.

Visit the innovator training area to read how they use the Innovation Service.

Qualifying accessors are able to change the people assigned to an innovation by clicking on the 'change accessors' link on the innovation overview page.

Email support@innovation.nhs.uk with as much detail as possible about your issue and they will investigate the issue.